SHIPPING
& RETURNS

LE CERAMICHE DI RO offers two types of delivery: delivery to the LE CERAMICHE DI RO atelier laboratory and home delivery.

DELIVERY IN THE ATELIER LABORATORY LE CERAMICHE DI RO

This type of delivery is free (there are no delivery charges) and is available for orders starting from 15 euros paid by credit card, Paypal or bank transfer.

Delivery times in store are immediate or 2/3 days in the case of shipments to a recipient other than the buyer.

As soon as the package is available for shipping, LE CERAMICHE DI RO will send the Customer a communication via email.

In the case of an online order and collection at the LE CERAMICHE DI RO atelier laboratory, the Customer has 10 calendar days to go to the store to collect it, equipped with the email confirming delivery to the store.

The Customer acknowledges that it is his obligation to come within this period to collect his order, equipped with his own identity document. The order can be collected by another person delegated by the Customer equipped with the order confirmation email (sent by email by the Customer to the delegated person) and his own identity document.

In the event that the Customer (or a person delegated by him) does not come to collect his order within 10 calendar days from the date of receipt of the order in store, the contract and therefore the order will be considered terminated by law pursuant to article 1456 of the civil code and consequently the order will be cancelled. In this case, the refund procedure will be automatically started.